Admissions · Live queue

Sunmarke Admissions — Live Queue

47 active inquiries · 12 new today · Average first response: 38 seconds

Response time

Sub-60s

▲ 12s vs last week

Tour conversion

0.4%

▲ 8.1% MoM

Document completion

▲ 14% MoM (automation)

Multilingual mix

AR18%HI9%UR6%RU4%ZH3%Other2%

⌘K

ParentChildYearChannelLangStageLast action

AI handlingAwaiting approvalNeeds attentionClosedShowing 12 of 12

WhatsApp·Urdu / English bilingual

Inquiry ID: SMS-2026-05-2847·First contact: Today 14:58 GST·AI response: 14:58 GST (24s)

AI handling

Live

AKInquiry received via WhatsApp Business14:58
“Assalamu alaikum, I'd like to inquire about Year 4 entry for my son Zayd for September 2026. Is there availability?”
WT
Language detected: Urdu primary, English secondary. Routed to Sunmarke bilingual flow.14:58
WT
Auto-reply sent in Urdu + English14:58
“Wa alaikum assalam Mrs. Khan, thank you for considering Sunmarke for Zayd. Year 4 has 3 places available for September 2026. May I offer you a school tour this week?”
AKMrs. Khan replied15:03
“Yes please, Saturday morning would be ideal.”
WT
Tour booking initiated.15:03
LX
Background check via SIMS — no existing Khan family record.15:04
WT
Tour booked: Saturday 31 May, 10:00 GST with Ms. Sarah Pereira (Admissions Lead).15:04
Calendar invite + welcome PDF sent. Driving directions to JVT campus included.
SH
Pre-tour briefing dossier auto-generated for Ms. Pereira.15:05
WT
Pre-tour reminder scheduled for Friday 18:00 GST.16:42
RY
Document checklist (12 items) prepared. Will be released after the tour.17:10

4 scheduled

Tour with Ms. Pereira (auto-confirmed)

Saturday · 10:00 GST

Pre-tour reminder (Urdu + English)

Friday · 18:00 GST

Document collection link (12 items)

Post-tour

Application status check

3 working days after tour

AI confidence

Based on 312 matched cases.