Fc
Fortes Co-pilot
Mission Control · v0.1
Atyab Rehman
IT Lead
AR

Welcome back, Atyab.

Your AI workforce handled 0 tasks for Fortes Holdings since you last signed in. Here's what needs your attention.

Tuesday, 28 May 202602:26 pm Dubai3 brands4,892 students1,300+ staff86 nationalities
Live admissions inquiries
0
this week across Sunmarke, RIS, JINS
▲23.4% vs last week
Target < 60s
Avg AI response time
0s
first response, all channels
▲4m 18s vs manual baseline
120
Tasks automated today
0
across 13 departments
▲12.1% vs daily average
Hours reclaimed (month)
0h
equivalent to 13.6 FTEs
▲391h vs last month

Live agent activity

Live now
Last 15 min
  • LX
    Lexa Speaking with parent (+971 50 ••• 4421) about Year 7 entry at Sunmarke
    0:48
  • WT
    Watson Replied in Arabic to Mrs. Al-Khalifa re: tuition schedule (RIS)
    1:12
  • SH
    Sherlock Cross-referenced 14 SIMS records for Year 8 attendance pattern review
    2:03
  • NV
    Nova Sent 12 tour invitations for JINS Open Day (Saturday, May 31)
    4:21
  • RY
    Ray Coordinated escalation: visa-renewal block on offer letter — flagged to Sunita
    5:47
  • WT
    Watson Sent EOY report drafts (47) to teachers for Year 6 review queue
    8:15
  • LX
    Lexa Inbound call queued · awaiting permission to engage in Hindi
    9:02
  • SH
    Sherlock Generated weekly Lead Validity Report for Sunmarke marketing
    12:31

Inquiry funnel

Last 30 days · all three brands

1 Apr — 28 May
Inquiry received1,847
100.0%
First AI response (under 60s)1,820
98.5%
Tour booked912
49.4%
Tour completed741
40.1%
Application submitted493
26.7%
Offer → accepted287
15.5%
Offer mixSunmarke49%Regent34%JINS17%

At current AI response time, projected conversion lift: +18% vs Q1 baseline.

Awaiting your approval

4
  • Comms broadcast approval — RIS Term 3 parent newsletter
    Drafted by Watson · Reviewed by D. Williams
  • Tour confirmation template — multilingual (EN / AR / HI) for JINS
    Updated this morning
  • Safeguarding flag — CPOMS pattern detected, Y9 student
    Auto-routed to Dr. Hopkin · Compliance-gated
  • Fee reminder tone — softer-tone variant for first reminders
    Watson · awaiting your sign-off

System health

10 integrations
  • SIMS
    Connected42ms
  • CRM (Zoho)
    Migratingsync 89%
  • PowerBI
    Connected17ms
  • CPOMS
    Connected31ms
  • Microsoft Teams
    Connected8ms
  • Outlook 365
    Connected11ms
  • Workflow Engine
    Connected144ms
  • StaffHub
    Connected28ms
  • Facilio
    Degraded312ms
  • VLE
    Connected54ms

This week's highlights

W 22

At Sunmarke: 47 new inquiries (▲22% WoW). Avg first-response improved to 38s. Term 3 fee reminders sent in 11 languages. BSO Outstanding result celebrated across all parent channels.

At Regent: Term 2 reports auto-generated for 412 students, awaiting teacher review. STEAM Day RSVPs at 89% capacity.

At JINS: Villanova waitlist updated. 6 new enrolments for September 2026 confirmed. Mrs. Hitzeroth (Al Safa) shared parent feedback survey results.